If you wish to file a complaint for insufficient medical service or support.

Written complaint must be stated in clear and understandable way and must include:

• Patient’s contacts (name, phone number, email address or postal address)
• Patient’s profession, clear statement with whom and what sort of problems have been raisen and againts whom the complaint is filed
• Clear description of problem in free form

Anonymous complaints shall not be processed.

Process of the complaints:

• Run-through of complaint
• Run-through of patient’s medical file
• Evaluation of complaint and our proposals to solve the situation

Estonian Health Insurance, Harju Department contacts:
Phone: + 372 603 3630
E-mail: harju@haigekassa.ee
Lastekodu 48, Tallinn 10 144
From Mnonday to Friday 8:30 - 16:30

Health Board contacts:
Paldiski mnt 81, Tallinn 10 617
E-mail: kesk@terviseamet.ee
Website: www.terviseamet.ee